Formed through the acquisition of five independent regional highways businesses, Core Highways faced a familiar but complex challenge: how to bring multiple organisations, systems, and ways of working together under one operational model without losing regional flexibility or control.
Legacy workforce systems, manual processes and inconsistent data limited visibility across operations, safety, and commercial performance. Leadership lacked a single, trusted source of truth, making enterprise-level decision-making difficult and time-consuming. To solve this, Core Highways implemented Re-flow Field Management as a central operational backbone, creating one platform, one version of the data, and one standardised way of working across all regions. Ryan Harris, Core Highway’s Regional Director of the Southwest explains,
“Getting Core Highways onto one platform has been the answer. One platform, one visibility, one way of working.”
A quick look at the impact so far:
- 3x increase in reported safety observations and near misses
- Around £250k saved by retiring two legacy workforce management systems
- Over 1,000% increase in operational data capture
- 2.5 hours saved per depot, per day through digital collation of paperwork and job records
- ‘Single pane of glass’ visibility across workforce, operations and commercials
- 15,000+ tasks completed and 200,000 photos captured within two months of one regional rollout
By embedding Re-flow Field Management across the business and integrating it with NetSuite, Core Highways replaced fragmented regional workflows with a joined-up, end-to-end digital operating model: from job creation and planning to workforce management, safety reporting, and evidencing, everything now flows through one system in real time. The result is that the management of complex highways operations is supported by software built for its complexity, with all field work data seamlessly shared across the wider ERP.
The impact has gone beyond added efficiency. Standardised delivery has driven a more proactive safety culture across the organisation, strengthened audit readiness, and improved customer transparency. This is summed up by Dafydd Lougher, Head of Operational Excellence:
“It gives us a lot more scope as a business to see front-end commercials and operational delivery – and make better-educated decisions.”
With Re-flow fully embedded as its operational foundation, Core Highways is now focused on scaling with confidence. Upcoming integrations, advanced reporting, and carbon compliance tools will further strengthen visibility, governance, and performance as the business grows.
Explore the full case study to see how Core Highways unified operations, safety, and data at enterprise scale with Re-flow.
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